Elias Ozuna - AI Account Executive - AI Account Executive

About

Highly analytical and results-driven professional with 17 years of experience in sales, account management, and operations, now specializing in AI Product Management. Leverages a strong foundation in consultative sales, relationship building, and strategic problem-solving to drive product innovation and market success. Proven ability to integrate AI-driven automation workflows, optimize processes, and enhance customer experiences, positioning for impactful contributions in dynamic product development environments.

Work Experience

Account Executive

Snap! Mobile

Nov 2024 - Present

Drives sales of all-in-one SaaS products across North Central Florida, spearheading successes for sports and activities programs through SaaS solutions.

Drives sales of all-in-one SaaS products across North Central Florida, consistently exceeding targets and expanding market share within the sports and activities sector.
Cultivates strong relationships with teachers, district administrators, and coaches, leveraging SaaS solutions to empower programs and enhance operational efficiency.
Identifies key client needs and translates them into actionable insights for product development teams, contributing to the evolution of SaaS offerings.
Manages the full sales cycle from prospecting to close, ensuring seamless onboarding and high client satisfaction for SaaS solutions.

AI Freelancer

Fiverr

Mar 2023 - Present

Help bridge the technical-business gap with entrepreneurs through AI workflow solutions

Commercial & Industrial Operations Specialist

Gas South

Mar 2017 - Nov 2024

Provided critical customer service experiences to Gas South Commercial and Industrial Customers, Prospects, and Team Members through inbound calls, emails, and chats.

Managed a high volume of inbound calls, emails, and chats, resolving complex billing inquiries and account concerns for commercial and industrial customers across five states (GA, TX, NY, NJ, FL).
Delivered exceptional customer service, consistently achieving above average satisfaction rates and contributing to customer retention and loyalty.
Streamlined problem-solving processes for common customer issues, reducing average resolution time and improving operational efficiency.
Provided comprehensive support to internal team members, enhancing their understanding of gas and electricity accounts and improving overall service delivery.

Majors/National Account Executive & Multi-Media Consultant

The Gainesville Sun/Propel Marketing

Jan 2015 - Mar 2017

Provided clients with diverse marketing solutions through print and digital platforms, including SEM, SMM, and audience-based selling.

Promoted twice within 2 years to Majors/National Account Executive and then to Multi-Media Consultant, recognizing consistent overachievement of sales targets and exceptional client relationship management.
Managed a diverse portfolio of major/key accounts, developing and executing multi-platform marketing strategies (print, digital, SEM, SMM) that generated consistent increase in client ROI.
Leveraged audience-based selling techniques and market insights to tailor solutions, resulting in continuous growth in client advertising spend.
Collaborated with internal teams to deliver comprehensive marketing solutions, enhancing client satisfaction and securing long-term partnerships.

Title Examiner, SaaS Client Support Coordinator, Project Developer/Coordinator

Redvision Systems, Inc

Mar 2007 - Dec 2014

Performed comprehensive title searching, data processing, and SaaS client support, ensuring quality assurance for real estate transactions.

Coordinated and executed thousands of title examinations and real estate searches, ensuring 98% accuracy and compliance for legal and financial transactions.
Provided critical SaaS client support, resolving technical and operational issues to maintain high user satisfaction and system uptime.
Developed and coordinated projects related to title production and data processing, streamlining workflows that reduced processing time by a significant amount.
Conducted in-depth bankruptcy, judgment, and lien searches, providing essential data for title insurance underwriting and mitigating financial risks.

Education

Artificial Intelligence

University of Colorado Boulder

Aug 2025

High School Diploma

Buchholz High School

Sep 1999 - Jun 2002

Certificates

AWS Fundamentals and the Cloud

Amazon Web Services

Aug 2025

AWS Services for AI Solutions

Amazon Web Services

Aug 2025

AWS Generative AI Applications

Amazon Web Services

Jul 2025

AI Product Manager Professional Certification

IBM

Jun 2025

Product Management Essentials

IBM

Jun 2024

Generative AI: Foundation Models and Platforms

IBM

May 2024

Generative AI Essentials

IBM

May 2024

Social Media Marketing

Northwestern University (Coursera)

Jan 2015

Search Engine Optimization

University of California, Davis (Coursera)

Jan 2015

Projects

AI Automation Consulting

Freelance

Dec 2024 - Present

Provided AI consulting services to diverse clients, focusing on integrating AI-driven automation workflows to enhance operational efficiency and productivity.

Languages

English , Spanish

Skills

Product Management & AI

Product Management
AI Integration
AI Automation
Agile Methodologies
Scrum Framework
Product Lifecycle Management
KPI Tracking
Product Analytics
Technical Concepts
Architectures
Constraints
Abstract Thinking

Sales & Business Development

Consultative Sales Strategies
SaaS Sales
Negotiation
Relationship Building
Account Management
Client Solutions
Business Development
Strategic Planning
Market Analysis
Telemarketing
Customer Service

Digital Marketing

Search Engine Optimization (SEO)
Social Media Marketing (SMM)
Google AdWords
SEM
PPC
Digital Marketing Strategy
Audience-Based Selling

Operations & Analysis

Prioritization Skills
Problem Solving
Strategic Thinking
Data Analysis
Quality Assurance
Process Improvement
Project Coordination
Real Estate Search
Title Examination
Legal Proofreading
Data Entry
Billing Management

Software & Tools

Microsoft Office Suite
Adobe Software
Graphic Design
Web Development
SaaS Platforms

Interests

Professional Affiliations

Legislative and Marketing Committee for Film Florida
Gainesville Chamber of Commerce
VRARA Association (Central Florida Chapter)
NVIDIA Developer Group
Alachua Chamber of Commerce

Personal

Film Industry innovation
Emerging Tech
Softball Team Manager
Artificial Intelligence
Extended Reality
Web3